Shooting for the Stars! The Crucial Role of Health Care Partner Collaboration in Medicare Star Ratings

Session Description:

Starting in measurement year 2021, CMS reinforced the importance of the member experience by quadruple-weighing the patient experience measures of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. CAHPS will represent up to a third of plan sponsor’s overall 2023 Star Rating. Achieving a great member experience will require collaboration and coordination from the health plan across all touch points including members, providers, and pharmacies.

Key components of the survey include care coordination, provider communication, getting needed care, and the coordination of healthcare needs. Join this session to hear the speakers discuss strategies and actions health plan pharmacy teams can use to improve the member experience in addition to the process and outcomes measures of Part C and Part D Stars performance.


Learning Objectives:

At the completion of this activity, participants will be able to

  • Describe the components of the Consumer Assessment of Health Care Providers and Systems (CAHPS) survey.
  • Identify opportunities for the health plan pharmacists to collaborate with healthcare partners to improve member experience
  • Recognize opportunities for health plan pharmacists to improve the member experience during clinical interventions




Justin Bioc, PharmD, BCPS, BCGP, RPh

Clinical Pharmacist

Devoted Health

Waltham, MA


Madhavi Manduru-Rao, PharmD

Manager, Pharmacy Quality Programs

Blue Cross Blue Shield of North Carolina

Durham, NC

Schedule of Educational Activity:

This activity consists of an audio recording, pre-test assessment questions (not required to pass or continue), post-test questions (required to pass with a score of 70% or higher) and a specific activity evaluation.


The Academy of Managed Care Pharmacy (AMCP) is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

ACPE UAN: 0233-0000-21-027-H04-P  • Activity Type: Knowledge-Based
Contact Hours: 1
Release Date: July 6, 2021 •  Expiration Date: December 31, 2022
Activity Fee: Free for Members and $50 for Non-Members

Participants should claim continuing pharmacy education (CPE) credit for this home study activity only if they have not claimed credit for the live activity presented at AMCP 2021 Virtual.CPE credit will be processed through the AMCP Learn portal and reported directly to CPE Monitor. Please allow 72 hours for processing and posting in your NABP account.

To receive credit for an online activity you must:

  • Review the full content of the activity.
  • Successfully complete the post-test (required to pass with a score of 70% or higher, it may be taken a maximum of three times).
  • Complete a specific activity evaluation.

System Technical Requirements/Viewing Requirements:

System Requirements Courses and learning activities are delivered via your Web browser and Acrobat PDF. For all activities, you should have a basic comfort level using a computer and navigating websites. View the minimum technical and system requirements for continuing education online learning activities.

Credit Information

Activity Number Credit Amount Accreditation Period
ACPE UAN #0233-0000-21-027-H04-P 1 Contact Hour June 15, 2021 - December 31, 2022