Addressing Racial Disparities in Medication Adherence

Session Description:

It is widely known that medication adherence plays a pivotal role in overall health status and that low adherence generally leads to poorer outcomes such as increased morbidity, mortality, and disease progression. Health disparities among patients of different racial, ethnic, and socioeconomic backgrounds also exist due to barriers such as differing native languages and cultural beliefs, lower health literacy, or lack of trust in health care providers. It has been shown that among medication management and adherence, these disparities are much more apparent among patients belonging to the Black and Hispanic communities.

Managed care organizations are well-positioned to help these patients given their access to robust, timely data, as well as resources to ideate and implement interventions and campaigns. Patients in these disparate communities, whose comprehension is so reliant on proper communication, will require much more than telephonic outreaches, text messages, or paper mailings to understand the importance of their health care. This session will explore ways that managed care organizations can optimize their clinical pharmacy programs to address racial disparities to not only increase the likelihood of building rapport with these patients, but more importantly, culturally connecting with them.

Learning Objectives

At the completion of this program, participants should be able to:

  • Recognize health disparities seen in medication management and overall health care.
  • Understand the significance of considering health literacy, personal and cultural beliefs, perception, and trust into any organization’s medication management strategies.
  •  Describe the various approaches to addressing disparities, specifically as it relates to improving medication adherence.



Sharon K. Jhawar, PharmD, MBA, BCGP

Chief Pharmacy Officer

SCAN Health Plan

Yorba Linda, CA

Schedule of Educational Activity:

This activity consists of an audio recording, pre-test assessment questions (not required to pass or continue), post-test questions (required to pass with a score of 70% or higher) and a specific activity evaluation.


The Academy of Managed Care Pharmacy (AMCP) is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

ACPE UAN: 0233-0000-21-030-H04-P  • Activity Type: Knowledge-Based
Contact Hours: 1
Release Date: July 6, 2021 •  Expiration Date: December 31, 2022
Activity Fee: Free for Members and $50 for Non-Members

Participants should claim continuing pharmacy education (CPE) credit for this home study activity only if they have not claimed credit for the live activity presented at AMCP 2021 Virtual.CPE credit will be processed through the AMCP Learn portal and reported directly to CPE Monitor. Please allow 72 hours for processing and posting in your NABP account.

To receive credit for an online activity you must:

  • Review the full content of the activity.
  • Successfully complete the post-test (required to pass with a score of 70% or higher, it may be taken a maximum of three times).
  • Complete a specific activity evaluation.

System Technical Requirements/Viewing Requirements:

System Requirements Courses and learning activities are delivered via your Web browser and Acrobat PDF. For all activities, you should have a basic comfort level using a computer and navigating websites. View the minimum technical and system requirements for continuing education online learning activities.

Credit Information

Activity Number Credit Amount Accreditation Period
ACPE UAN #0233-0000-21-030-H04-P 1 Contact Hour June 17, 2021 - December 31, 2022