AMCP Talks: Innovative Approaches to Integrating the Patient Experience

Pricing: Free for Members and $30 for Non-Members

Course Description

Actively seeking and integrating the patient voice is instrumental in shaping a more robust and responsive healthcare system. It enhances the overall quality of care and leads to more positive health outcomes in all lines of business. In this AMCP Talks-Style presentation, faculty will guide participants through strategies to incorporate the patient experience into both managed care settings and pharmaceutical research through real-world examples.

Additionally, this session will explore how to utilize and collect meaningful patient experience data, the importance of setting measurable goals, and how to leverage existing resources to ensure patient-centricity remains at the core of your practices.

Target Audience

Pharmacists who practice in managed care settings.

Learning Objectives

At the completion of this activity, participants should be able to:

  1. Review effective methodologies for collecting meaningful patient experience data for managed care and pharmaceutical research settings.
  2. Identify strategies to address barriers to incorporating the patient experience.
  3. Examine real-world case studies that effectively integrate the patient experience in managed care and pharmaceutical research settings.
Course summary
Available credit: 
  • 1.25 ACPE
    ACPE The Academy of Managed Care Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
  • 1.25 Certificate of Completion
Course opens: 
05/03/2024
Course expires: 
12/31/2025
Cost:
$30.00

Faculty

Jessica Daw, PharmD, MBA
VP, Pharmacy
Sentara Health Plans
Virginia Beach, VA

Elisabeth Oehrlein, MS, PhD
Founder & Principal Scientist
Applied Patient Experience, LLC
Washington, DC

Kimberly Westrich, MA
Chief Strategy Officer
National Pharmaceutical Council
Washington, DC

Moderator

Paul L. Jeffrey, PharmD
Consultant / Senior Director of Pharmacy MassHealth (retired)
Associate Professor, Family Medicine and Community Health / UMass Chan Medical School

 

Financial Relationship Disclosures

Faculty/Reviewer/Planner​

Reported Relevant Financial Relationships​

Jessica Daw, PharmD, MBA​
Faculty​

Disclosed no relevant financial relationships.​

Elisabeth Oehrlein, MS, PhD​
Faculty​

Advisor: Jazz Pharmaceuticals ​

Advisor Research Funding: BioMarin; Novartis; National Pharmaceutical Council​

Consultant Research Funding: PhRMA​

Speaker: Carelon​

Kimberly Westrich, MA​
Faculty​

Employee: Cencora/AmerisourceBergen (previous)​

Jonathan Clark​

Reviewer​

Employee: Blue Fin Group​

Brooke Whittington​

Planner​

Disclosed no relevant financial relationships.​

​

  • If applicable, relevant financial relationships have been mitigated and documented.
  • Content has undergone a peer review to ensure content validity.

Accreditation:

The Academy of Managed Care Pharmacy (AMCP) is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

ACPE UAN: 0233-0000-24-024-H04-P • Activity Type: Knowledge-Based
Contact Hours: 1.25
Release Date: May 3, 2024 •  Expiration Date: December 31, 2025
Activity Fee: Free for Members and $30 for Non-Members

Participants should claim continuing pharmacy education (CPE) credit for this home study activity only if they have not claimed credit for the live activity presented at AMCP 2024. CPE credit will be processed through the AMCP Learn portal and reported directly to CPE Monitor. Please allow 72 hours for processing and posting in your NABP account.

To receive credit for an online activity you must:

  • Review the full content of the activity.
  • Successfully complete the post-test (required to pass with a score of 70% or higher, it may be taken a maximum of three times).
  • Complete a specific activity evaluation.

Available Credit

  • 1.25 ACPE
    ACPE The Academy of Managed Care Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
  • 1.25 Certificate of Completion

Price

Cost:
$30.00
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Required Hardware/software

System Requirements Courses and learning activities are delivered via your Web browser and Acrobat PDF. For all activities, you should have a basic comfort level using a computer and navigating websites. View the minimum technical and system requirements for continuing education online learning activities